We want you to be happy with the purchases you make. If you're not satisfied, you may return or exchange the following within 21 days of the shipment's receipt. We will refund your money as long as your product is in its original selling condition and you include the original receipt (for in store purchases) or packing slip (for purchases through our online site). For returns without the original receipt or packing slip, we issue store credit.
How to Return or Exchange an Item purchased online
We cannot cancel or modify your order after you submit it online. But it's easy to return or exchange any item. Please save your packing slip. It serves as your receipt if you need to return or exchange an item.
Send Your Return/Exchange to our store
If you don't have your packing slip, please write your order number and the reason for your return/exchange on a slip of paper you enclose in your package.
Note: unless the return/exchange is due to an error, we do not refund shipping charges.
Damaged / Incorrect Items
If you received a damaged or incorrect item in your order, we want to fix the problem. Just return the item directly to us, and we'll refund your money (including the original shipping charges).
Special Return Instructions for Oversized Items
Some oversized items, including large playhouses, riding toys or pools may ship directly from the manufacturer. Please save your packing slip. If you need to return or exchange an oversized item, refer to the packing slip for the correct shipping address.